Complaints

We are dedicated to providing you with the best level of service.

Even with the greatest effort and best intentions, sometimes expectations are not met. If this happens, we want to hear about it. This will help us address issues as quickly as possible, improve DTA services, and restore your confidence.

To submit an official complaint, please use the form below. Once received, DTA will email you an acknowledgement containing the information you provided. We aim to fully respond to your complaint within 15 working days.

All forms are handled in strictest confidence. If you are still not satisfied, you can ask the DTA Executive Director to review the matter.

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